DAMAGED OR INCORRECT ITEM?
Please contact: firstname.lastname@example.org
NOT SATISFIED? NO SWEAT!
Submit your return within 30 days
An $8.95 shipping & handling fee applies for return requests of one to five items, and is deducted from your estimated store credit total. An additional $8.95 will be deducted for returns of six to 10 items, and again for 11 to 15 items, continuing in increments of five. The shipping & handling fee includes labor and material costs, packaging and restocking fees, and it may exceed the actual cost paid by casaculina to its carrier to send the item(s) back to casaculina. Your estimated store credit total, minus the shipping & handling fees, will be shown before you submit your return online.
Only items shipped within the US are eligible for return
In order to receive store credit, all returned items must be unused, unaltered, and in original packaging with tags attached. Be sure to include any warranty cards and accessories. Apparel must be unworn and unwashed.
Which items are NOT eligible for return?
Items not eligible for return include: swimwear, intimate apparel, personalized items, food, makeup, furniture, heavy/bulky items, some electronics, and some luxury goods.
Do you accept returns outside of the US?
Returns are available to US members only for products shipped within the US (including APO/FPO/DPO addresses) and returned to casaculina from within the US.
Do I need to buy a box from USPS?
No. You can use the box that the item was shipped in or any sturdy box.
When will my store credit be available?
Your store credit will be available approximately 15 business days after your return is received and processed.
Can I return a gift?
Please contact Customer Service for more information: email@example.com
What if my item was damaged or I received the wrong item?
We want your shopping experience to be a happy one from start to finish. If there was an issue with the item you received, please contact Customer Service at firstname.lastname@example.org so we can make things right